Privacy Policy

DreamTec Systems is a mobile solutions company with an interest in tracking and monitoring products and services. We use the latest Agile techniques to develop our products.

This Privacy Statement is to let you know how we will look after your personal data about your privacy rights and how the law protects you as a data subject.

You can find out more about us at www.dreamtecsystems.com/about-us/

If you have any questions or want more details about how we use your personal data, please let us know. See the ‘how to contact us’ section below for all the different ways you can get in touch.

We collect identifying data from emails and communications with our customers and information which you provide us with on our website. In certain circumstances we also have limited access to the personal data of our customers clients. This data sits on our system in our customers site.

We process data for our customers that allows them to view in real time location information and other sets of personal data. We do not access this information unless expressly required to do so by our customers in order to provide maintenance services or take remedial action.

(i) Data we collect when you contact us/use our products, services and facilities:

• When you talk to us on the phone or online
• When you use our websites, mobile device apps or web chat services
• In emails and letters
• In customer surveys
• If you take part in our competitions or promotions
• Information you provide to us by filling in forms on our site
• Information collected through the recruitment process

(ii) Data from third parties we work with:

We receive limited personal data from a third-party marketing service provider. This personal data includes name, email address, organisation and role within the organisation. We have taken steps, including contractual agreements, to ensure that the third-arty organisation is collecting the information in accordance with the principles of data protection and there is a lawful basis to process it.

We may share your personal data with these organisations:

• Regulators
• Tax authorities
• Fraud prevention agencies
• Companies we have a joint venture or agreement to co-operate with
• Companies you ask us to share your data with
• Contractors

Below is a list of all the ways that we may use your personal data, and which of the lawful bases we rely on to do so. Our legitimate interests are also below.

What we use your personal data for:

• To deliver our products and services
• To manage our relationship with you or your business
• To develop new ways to meet our customers’ needs and to grow our business
• To develop and carry out marketing activities
• To market our products and services
• To enable our customers to provide services to their own customers

Our lawful bases for processing your data

• Your consent
• Fulfilling contracts
• Our legitimate interests
• Our legal duty

Our legitimate interests:

• Keeping records up to date
• As an active customer to keep you informed about our latest offers, deals and competitions
• Being efficient about how we fulfil our legal and contractual duties
• Protecting and securing our premises

What we use your personal data for under our legitimate interests:

• To detect, investigate and report security incidents
• To obey laws and regulations that apply to us
• To respond to complaints and seek to resolve them
• To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.

We do not send your data outside of the European Economic Area (‘EEA’)

If we do transfer personal data outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. To do this, we will use one or more of these safeguards:

• only transfer it to a non-EEA country with privacy laws that give the same protection as the EEA, as deemed by the European Commission
• ensure that a contract with the recipient is in place that means they must protect it to the same standards as the EEA
• transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries.

We may need to collect personal data by law, or under the terms of a contract we have with you. If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you.

Sometimes we might ask for personal data that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services. At all times you will have the right and the opportunity to object to the processing of your data.

We may use your personal data to tell you about our relevant products, competitions and offers. This is what we mean when we talk about ‘marketing’.

We will send you marketing based on the products and/or services which you procure from us and using information from third parties we work with. We use this information to get a view on what we think would interest you the most.

We will only send you marketing messages if we have either your consent or a legitimate interest or where you are an active customer of the Company. You will always be given the option to opt out or object to this communication, you can ask us to stop sending you marketing messages by contacting us at any time or by clicking unsubscribe at the bottom of any marketing email or by emailing us directly.

Whatever you choose for marketing, you’ll still receive service messages, such as information about scheduled down time for maintenance.

We will keep your personal data for as long as you are a user. The table below shows how long we keep which information, and our reasons why.

For very good reasons, we may keep your data for longer than the periods provided, such as if you were unfortunately involved in a safety incident. If we cannot delete it for legal, regulatory, or technical reasons, we will make sure that your privacy is protected and only use it for those purposes.

You have various rights relating to how your personal data is used, including the right:

• to ask for access to the personal data we hold on you;
• to change personal data you think is inaccurate;
• to delete personal data (your right to be forgotten);
• to ask us to limit the purpose(s) for which we use your personal data;
• to have your personal data moved to another provider (data portability); and
• to make a complaint.

Right of access to personal data.
When we receive a request from you in writing, we must give you access to the personal data you have requested within one month as well as details of the processing, the categories of personal data concerned and the recipients of the personal data. We will provide the first copy of your personal data free of charge but we may charge you a reasonable fee for any additional copies.

You can ask to change personal data you think is inaccurate.
You should let us know if you want to change the personal data we hold. We may not always be able to change or remove that personal data, but we will correct factual inaccuracies and may include your comments in the record.

You can ask to delete personal data (your right to be forgotten).
In some circumstances you can ask for your personal data to be deleted, for example, where:

• your personal data is no longer needed for the reason that it was collected in the first place;
• you have removed your consent for us to use your personal data (where we have no other legal reason to use it);
• there is no legal reason for the use of your personal data;
• deleting the personal data is a legal requirement.

Where we have shared your personal data with others, we will do our best to make sure those using your personal data on our behalf as processors comply with your request for erasure. Please note that we will not be able to delete your personal data where:

• we are required to have it by law;
• it is used for freedom of expression;
• it is used for public health purposes;
• it is used for scientific or historical research or statistical purposes where deleting the data would make it difficult or impossible to achieve the objectives of the processing; or
• it is necessary for legal claims.

We cannot give you access to a copy of your data if this would adversely affect the rights and freedoms of others. For security reasons we will not give you access to credit/debit card details but will delete these from our systems at your request.

You can also:

• ask us to limit the purpose(s) for which we use your data;
• ask us to have your personal data moved to another provider (data portability)
• make a complaint to the data protection supervisory authority.

On this website, we have integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.

The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by us and on which a Twitter component (Twitter button) was integrated, your internet browser is automatically prompted to download a display of the corresponding Twitter component of Twitter. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by you. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.

If you are logged in at the same time on Twitter, Twitter detects with every call-up to our website by you and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by you. This information is collected through the Twitter component and associated with your respective Twitter account. If you click on one of the Twitter buttons integrated on our website, then Twitter assigns this information to your personal Twitter user account and stores the personal data.

Twitter receives information via the Twitter component that you have visited our website, provided that you are logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for you, then you may prevent this by logging off from their Twitter account before a call-up to our website is made.

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

On this website, we have integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics we use the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by us and into which a Google Analytics component was integrated, your internet browser will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

You may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, you have the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, you must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If your web browser is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://policies.google.com/technologies/cookies/.

If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please select the one you would prefer to use:

Phone us on:
IRL +353 1 257 0400

Email:
support@dreamtecsystems.com

Registered Office Address: 25 The Courtyard, Kilcarbery Business Park, Dublin, D22 NH32, Ireland.

DreamTec Software Limited trading as DreamTec Systems.

Registered in Ireland.

Registered Number: 470508

You always have the right to seek advice and support from the Data Protection Commission (DPC) and make a complaint where you believe we have breached your rights in the processing of your data.

Telephone:
+353 57 8684800
+353 (0)761 104 800

Lo Call Number:
1890 252 231

Email:
info@dataprotection.ie

Address:
Data Protection Commissioner
Canal House Station Road
Portarlington
R32 AP23 Co. Laois
Ireland